Shipping policy
We know how important it is for your order to arrive on time and in good shape. Below you'll find the details on production, shipping, delivery windows, and what to do if something goes wrong. If you have questions, reach out anytime through our Contact page or at care@oakgravel.com.
Production
Each piece is made to order and shipped from the USA. Production typically takes 1 to 2 days before your order ships.
Shipping Times
Most US orders arrive within 7 to 10 days from the date of order. This includes both production and shipping. Actual delivery times may vary based on carrier delays, weather, or other factors outside our control. Orders placed within a few days of a federal holiday may take a bit longer. Orders to Alaska and Hawaii can take up to two weeks.
Shipping Costs
US standard shipping is a flat $5.99. Orders of $69 or more ship free. Free shipping is applied automatically at checkout. No code required.
Tracking
Once your order ships, we'll send you a tracking link by email. If you don't receive tracking within five days of ordering, reach out to us at care@oakgravel.com and we'll look into it.
Address Accuracy
Please double-check your shipping address before completing checkout. If you notice a mistake, contact us right away at care@oakgravel.com. We can't change an address once an order has shipped.
Lost or Delayed Orders
A few things sit outside what we can control: carrier delays once a package leaves the facility, lost packages in transit, and international customs charges. For those, the carrier is the right place to start. Most US orders are delivered by OnTrac.
You can reach the carrier directly to check on a delivery or file a claim:
• OnTrac: ontrac.com/tracking / text START to 703-348-8441
• UPS: ups.com/guestclaims/create / 1-800-742-5877
• USPS: usps.com/help/claims.htm / 1-800-275-8777
Enter your tracking number on the OnTrac page to see status, chat with the carrier, or request delivery help. OnTrac can only accept delivery changes and access details from you, the recipient, so reaching them directly is the fastest route. If you've checked with the carrier and still need help, email us at care@oakgravel.com or use our Contact page. We'll see what we can do on our end.
International Shipping
Oak & Gravel currently ships primarily within the United States. If you're located outside the US and would like to order, please contact us. We may be able to arrange a custom shipment. Any international duties, taxes, or import fees are the customer's responsibility.
Returns
Each piece is made to order, so we do not accept change-of-mind returns or size swaps. Please check the size chart on the product page before ordering, and email us at care@oakgravel.com if you are unsure about fit.
If your order arrives damaged, defective, or is not what you ordered, email us at care@oakgravel.com within 30 days of delivery with a photo and your order number, and we will make it right. We will replace it, or refund you if a replacement is not possible, and you will not need to send anything back.
For full details, see our Refund Policy.
Need Help?
Reach out anytime through our Contact page or at care@oakgravel.com. There's a real person behind every email.